Terms and Conditions

When handling goods that belong to a client, Simplify Your Clutter will take great care to look after them. In the unlikely event that there is any accidental damage, loss or destruction, the client will cover the cost of repairs through their own insurance providers. Simplify Your Clutter will not be responsible for the cost of repairing any pre-existing damage discovered during our sessions. I hold Public Liability Professional Indemnity Insurance. 

All advise is given in good faith, it is always your decision to accept guidance on whether or not to keep particular possessions. If the client chooses not to accept the advise, I will work with them to find an alternative solution. Simplify Your Clutter cannot therefore accept responsibility for the consequences of these actions. You acknowledge that I am not a valuer, nor do I have expertise to identify items of a special value or rarity, nor am I qualified for insurance purposes. I will like you try to re-use and re-cycle as much as possible. * Disclaimer: I am not a practised counsellor, I am qualified in Levels 1, 2 & 3 in Counselling Skills with Counselling and Psychotherapy Central Awarding Body (CPCAB).

Disposal of any item will not take place without authorisation from the client. You will accept responsibility for all items disposed of in the decluttering process. Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion unless otherwise agreed. Once agreed items have left your home, it is not possible to return them back/change of mind.

Please note, I do not provide a cleaning or large furniture removal service. I am happy to help with light cleaning, vacuuming as appropriate. I am also happy to relocate items. 

If access to your home is unsafe or restricted, I reserve the right to charge for lost time and expenses incurred. 

You will be invoiced for the hours actually worked. I will help you declutter at your own pace, guiding you with my expertise. Whilst a booking will generally be made for a pre-agreed period of time, it is understood that it is not always possible to anticipate exactly how long will be needed. If my services take longer than anticipated, during the session I will notify and we can agree together what is best to do. Whether that be finishing the session and invoicing extra time, or potentially returning back on a later day.

 If a session covers lunchtime, I will bring my own lunch with me. A 30 minute break is required. I will not charge for my break. Decluttering can be particularly emotionally draining and I advise taking regular breaks.

A booking is a minimum three hour session slot. A 50% deposit is required at the time of booking. The balance is payable at the completion of each session, via bank transfer, using the bank details shown on the invoice. If you would like to continue a session for longer than the pre-agreed period, this will be charged at my hourly rate. Interest of 9% per balance will be charged on any balance due which remains unpaid 30 days after service.

Travel expenses are charged at 45p per mile by car over 20 miles from CF71. This will be agreed before booking is accepted. Any parking fees will be payable by the client. This will be added to the invoice and agreed beforehand. 

In unforeseen circumstances, both parties have the right to cancel the contract. If you give Simplify Your Clutter at least two working days notice we can reschedule our appointment. However, if the client is not rescheduled within one month of such cancellation, or there are instead of repeat rescheduling, the client will be charged 50% off the amount due at the time of booking.